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Subject: Texture references are incorrect for this product I purchased

infinity10 opened this issue on Jul 04, 2021 · 3 posts
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infinity10 ( ) posted Sun, 04 July 2021 at 5:07 AM · edited Sat, 17 February 2024 at 4:00 PM

Hi,

I purchased "Linh for Genesis 8 Female". My order number is 113344835.

When loading the lipstick textures, the incorrect path shows errors referring to this non-existent path:

runtime/textures/skinbuilderg8fmr/createdmatfiles/

I check the source archive and the lip textures referenced are found in this path:

Runtime/Textures/N2/Linh/IrayLips Presets

Please may I have a corrected version of the product.

Thanks.

Eternal Hobbyist

 

jennblake ( ) posted Sun, 04 July 2021 at 11:20 PM

I will ask our team to take a look at this product and get it updated by the vendor if it is incorrect. Sorry about that!

jennblake ( ) posted Tue, 06 July 2021 at 1:50 PM

Hello.

We have confirmed there are issues with the product purchased. We have reached out to the vendor but have not yet received a response. Would you like a refund or in-store credit for this item? Or do you wish to wait and see if we get a message from the vendor?

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