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Poser 12 F.A.Q (Last Updated: 2024 Feb 28 7:20 pm)



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Subject: How to use the P12 embedded store?


seachnasaigh ( ) posted Sun, 25 April 2021 at 8:21 AM · edited Mon, 11 March 2024 at 6:04 PM

I recently purchased some content at R'osity's marketplace. For the Python utilities, I've installed manually, and I've used the P12 "install from zip archive" method. P12 Python - install from zip.png

Now I was going to try the embedded store. In the library window, I changed from the library tab to the purchases tab. This login UI appears. P12 embedded store login.PNG

I fill in the username and password which I use at the Renderosity marketplace. It responds with Unable to login with username/password.

What am I doing wrong?

Note: My workstations are Win7.

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5


hborre ( ) posted Sun, 25 April 2021 at 9:33 AM

It works for me. Are you sure you spelled your password correctly? Caplocks?


VedaDalsette ( ) posted Sun, 25 April 2021 at 9:43 AM

I had that problem. I can sign into Rendo with my email address or my username, but the Purchases tab only takes my username. Are you using your email address on the Purchases tab?



W10,Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz, 32.0 GB RAM, 64-bit, video GeForce GTX 1050 Ti, 4GB.
Old lady hobbyist.
All visual art or fiction is "playing with dolls."


seachnasaigh ( ) posted Sun, 25 April 2021 at 10:16 AM · edited Sun, 25 April 2021 at 10:19 AM

I tried several times, on two workstations, so I don't think it's misspelled. Caps Lock is off. I used my Rendo username & password; I also tried email & password. I also whitelisted R'osity in Kamo.

Am I correct that I am supposed to use my R'osity username and password?

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5


VedaDalsette ( ) posted Sun, 25 April 2021 at 10:29 AM

That's what I use, rendo username and password with the same tab selection you have. Sounds like you need Customer Support.



W10,Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz, 32.0 GB RAM, 64-bit, video GeForce GTX 1050 Ti, 4GB.
Old lady hobbyist.
All visual art or fiction is "playing with dolls."


RedPhantom ( ) posted Sun, 25 April 2021 at 4:23 PM
Forum Moderator

I see you're using Windows 7. I wonder if that's the problem. Poser is supposed to be Win 10 and up. I know it works on 7, but maybe there's an issue with this part of it. Do you have a computer with win 10 you can try? Otherwise, you might need to talk to support.


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Check out my store here or my free stuff here
I use Poser 13 and win 10


seachnasaigh ( ) posted Mon, 26 April 2021 at 3:15 AM

RedPhantom posted at 3:07AM Mon, 26 April 2021 - #4417673

I see you're using Windows 7. I wonder if that's the problem. Poser is supposed to be Win 10 and up. I know it works on 7, but maybe there's an issue with this part of it. Do you have a computer with win 10 you can try? Otherwise, you might need to talk to support.

Yes, I know it's Win10+, that's why I pointed out that I'm on Win7. But, I tried the "included" radio button, and I can download and install with that. So, the point of failure is the login of the Renderosity radio button. It may indeed be a Win7 issue. I don't have a Win10 machine; I'm saving up and planning a Win10 workstation (hopefully with RTX 30XX GPUs), but until then all my machines are Win7.

This may sound stupid, but how do I contact support?

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5


tim ( ) posted Mon, 26 April 2021 at 5:07 AM
Site Admin

Main Poser website is: https://www.posersoftware.com

Direct support link is: https://support.posersoftware.com


seachnasaigh ( ) posted Mon, 26 April 2021 at 8:36 AM

Thank you, @RedPhantom and @tim thankssign.gif

I filed a bug report, noting that my machines are Win7.

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5


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