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Subject: Problems with some of my Freebe

RAGraphicDesign opened this issue on Apr 17, 2021 · 5 posts
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RAGraphicDesign ( ) posted Sat, 17 April 2021 at 7:53 AM · edited Mon, 08 April 2024 at 8:12 PM

Today I wrote to support@renderosity.com because I realized that many of my "freebies" are only "downloadable": once upon a time everything worked perfectly. When I try to open the page with the description and the main image, an image opens with an error (see attachment). Out of 24 freebe, 13 have this problem, while 2 others open with the description without showing any main image. They have always worked smoothly and I suppose it is important - even if they are free products - to show an adequate preview and description to the viewer. Now I will wait for some suggestions to fix this unexpected problem. Schermata 2021-04-17 alle 12.49.08.png

My Store at Renderosity 

3Dpixi ( ) posted Sat, 17 April 2021 at 8:18 AM · edited Sat, 17 April 2021 at 9:40 AM

Thank you for reporting this RAGraphicDesign .. much appreciated

I forwarded this site issue to the team to solve it

Since it is weekend all we can do for now is to wait and have a little patience :)

VedaDalsette ( ) posted Sat, 17 April 2021 at 11:31 AM · edited Sat, 17 April 2021 at 11:33 AM

RAGraphicDesign, I have the same problem and posted a thread before I read yours. Unfortunately, it's too late to delete my thread. But I also reported the problem.


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Old lady hobbyist.
All visual art or fiction is "playing with dolls."

RAGraphicDesign ( ) posted Sat, 17 April 2021 at 12:36 PM

VedaDalsette, I, (before creating the topic), I had sent an email with attachments all the links in which the problem was created.

My Store at Renderosity 

3Dpixi ( ) posted Sat, 17 April 2021 at 5:46 PM

Product view is solved and works fine again ?

Your patience is appreciated ?

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