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MarketPlace Customers F.A.Q (Last Updated: 2024 Mar 23 7:05 am)

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Subject: Refund Request on specific item.


Fiddlesticks56 ( ) posted Fri, 19 February 2021 at 8:15 AM ยท edited Mon, 26 February 2024 at 7:31 PM

Hi, I'd like to request a refund for a specific item if possible.

Order #: 113618217 ยท Placed on Feb 13, 2021, specifically for the "Cyberpunk Arms Evolution for G8F" item. The item doesn't rotate with the arms, and doesn't align correctly when rotated separately, so you're extremely limited in the ways you can pose the figure and item. Store credit would be fine. Thanks in advance!


jennblake ( ) posted Fri, 19 February 2021 at 10:07 AM

Hi.

We ask that all requests for refunds be sitemailed to the vendor so that they have the opportunity to help you with any issues you are experiencing. If they are unable to help you get the product work to your satisfaction, they can then send an email to store@renderosity.com with your order number and the approval for your refund. Once we get that we will happily do the refund for you. ๐Ÿ˜„


Fiddlesticks56 ( ) posted Fri, 19 February 2021 at 1:20 PM

Hi Jenn.

I spoke to the vendor earlier in the week and he gave me some advice to help pose it better, but the results still aren't great, so the product wouldn't be of much use to me unfortunately.

So, just to clarify; I have to speak with the Vender again about a refund, and he passes confirmation of that along to you guys?


jennblake ( ) posted Fri, 19 February 2021 at 3:01 PM

Yes please? ๐Ÿ˜„


Fiddlesticks56 ( ) posted Fri, 19 February 2021 at 5:01 PM

OK, gotcha! Contacted the vendor, just waiting on a response! Thanks!


jennblake ( ) posted Sat, 20 February 2021 at 4:29 PM

All done! ๐Ÿ˜„


Fiddlesticks56 ( ) posted Sat, 20 February 2021 at 4:30 PM

Great! Thanks very much!


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