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MarketPlace Customers F.A.Q (Last Updated: 2024 Mar 23 7:05 am)

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Subject: Cant't change email address, confirmation mail never recieved


storedoor3 ( ) posted Tue, 17 November 2020 at 6:35 PM ยท edited Fri, 29 March 2024 at 3:30 AM

I have been trying to change my email address on my account for a few days now since my old email address expires today.

When I try to change it it says a message with a confirmation link has been sent but I never recive that message.


jennblake ( ) posted Wed, 18 November 2020 at 4:15 PM

Hi.

After you reported this we found an issue with how that was being sent. Please try once more? If you still cannot change your email please send me an email directly to jennblake@renderosity.com so that I can set that for you. ๐Ÿ˜„ I do not want to ask for your email address here.


storedoor3 ( ) posted Wed, 18 November 2020 at 5:52 PM ยท edited Wed, 18 November 2020 at 5:53 PM

jennblake posted at 5:50PM Wed, 18 November 2020 - #4405037

Hi.

After you reported this we found an issue with how that was being sent. Please try once more? If you still cannot change your email please send me an email directly to jennblake@renderosity.com so that I can set that for you. ๐Ÿ˜„ I do not want to ask for your email address here.

Thank you very much for your quick help, now it worked so I am happy :)

Many thanks


jennblake ( ) posted Wed, 18 November 2020 at 6:07 PM

Wonderful news! I am sorry for the initial error and the trouble. ๐Ÿ˜„


Ken1171_Designs ( ) posted Thu, 03 December 2020 at 2:02 PM
Online Now!

I have tried changing the email from my account profile, and I am having the same issue, where it claims to have sent me a confirmation email, but it never arrives. If it was fixed before, it's not working anymore. I have tried multiple times, and also checked my spam folder - no emails were received. I have waited until the next day, and still no emails from Rosity. Please help.


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