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 Subject: Problems with some of my Freebe

RAGraphicDesign opened this issue on Apr 17, 2021 · 5 posts

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  RAGraphicDesign    ( ) ( posted at 7:53AM Sat, 17 April 2021 

Today I wrote to support@renderosity.com because I realized that many of my "freebies" are only "downloadable": once upon a time everything worked perfectly. When I try to open the page with the description and the main image, an image opens with an error (see attachment). Out of 24 freebe, 13 have this problem, while 2 others open with the description without showing any main image. They have always worked smoothly and I suppose it is important - even if they are free products - to show an adequate preview and description to the viewer. Now I will wait for some suggestions to fix this unexpected problem. Schermata 2021-04-17 alle 12.49.08.png

My Store at Renderosity 

  3Dpixi    ( ) ( posted at 8:18AM Sat, 17 April 2021 · edited on 9:40AM Sat, 17 April 2021 · @4417121

Thank you for reporting this RAGraphicDesign .. much appreciated

I forwarded this site issue to the team to solve it

Since it is weekend all we can do for now is to wait and have a little patience :)

  VedaDalsette    ( ) ( posted at 11:31AM Sat, 17 April 2021 · edited on 11:33AM Sat, 17 April 2021 · @4417133

RAGraphicDesign, I have the same problem and posted a thread before I read yours. Unfortunately, it's too late to delete my thread. But I also reported the problem.

W10,Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz, 32.0 GB RAM, 64-bit, video GeForce GTX 1050 Ti, 4GB.
Old lady hobbyist.
All art and all fiction is "playing with dolls."

  RAGraphicDesign    ( ) ( posted at 12:36PM Sat, 17 April 2021  · @4417136

VedaDalsette, I, (before creating the topic), I had sent an email with attachments all the links in which the problem was created.

My Store at Renderosity 

  3Dpixi    ( ) ( posted at 5:46PM Sat, 17 April 2021  · @4417168

Product view is solved and works fine again 👍

Your patience is appreciated 🙂

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